BA114057
Higher Diploma in Aviation Inflight and Passenger Services
The programme aims to provide students with a solid foundation of various business operations and practices in aviation, airline, airport and passenger transport industry.
It also enables students to establish a correct and positive attitude to customers and acquire the necessary skills and tools to deliver quality customer services.
Please refer to General Entrance Requirement
Graduates may be employed in the field of passenger transport or customer services management. They are competent to take up positions like Flight Attendants, Airline Ground Staff, Cruise Ambassadors, Retail Operation Trainees, Call Center Operation Trainees, and Customer Service Representatives in the public and private sectors.
Graduates may pursue relevant Degrees locally or overseas. They may also apply for admission to the top-up Degree programmes in Hong Kong offered by the following university in collaboration with the School for Higher and Professional Education (SHAPE): [Not applicable to Mainland students]
• Northumbria University, UK: BSc (Hons) International Tourism, Hospitality and Events#
• Northumbria University, UK: BSc (Hons) Global Business Management#
# It is a matter of discretion for individual employers to recognise any qualification to which this course may lead. Please refer to the corresponding programme page in the website of SHAPE for the registered course no.
The programme has maintained close contact with the passenger transport industry. We regularly invite guest speakers from industry and arrange aviation-related workplace attachments for students.
Students may be required to attend classes on other VTC campuses. VTC reserves the right to cancel any programme, revise programme title, content or change the offering institute(s) / campus(es) / class venue(s) if circumstances so warrant.
The programme is an interdisciplinary collaboration, jointly offered by the Business and Hospitality disciplines.
The revalidation of the programme will be conducted in 2025. The curriculum will be updated if circumstances so warrant.
Semester 1:
• Introduction to Aviation
• Airport Passenger Services Training 1
• Customer Service Enhancement
• Accounting
• Design Thinking & Entrepreneurship
• Essential Workplace Communication: Effective Oral Interaction
• Whole Person Development - MindShift: Achieving Personal Growth & Effectiveness
• IT Essentials - Business
Semester 2:
• Airline Cabin Crew Training 1
• Airport Passenger Services Training 2
• Business Statistics
• Management
• Design Thinking & Entrepreneurship
• Vocational Chinese Communication: Putonghua Conversation and Reports
• Essential Workplace Communication: Digital Written Correspondence
• Whole Person Development - Collaboration, Teamwork & Social Engagement
• Creative Project
Semester 3:
• Cruise Services Operation and Hospitality
• Low-cost Airline Services & Safety: A Practical Approach
• Airline Catering
• Design Thinking & Entrepreneurship
• Work-integrated Learning*
• Creative Project
• Professional Workplace Communication: Storytelling and Job Search
Semester 4:
• Premium Airline Services & Safety: A Practical Approach
• Service Operation Management in Aviation & Passenger Transport
• Marketing Essentials
• Final Year Project
• Work-integrated Learning*
• Vocational Chinese Communication: Putonghua Presentations & Promotional Text Writing
• Professional Workplace Communication: Proposal and Report Writing
• Whole Person Development - Enhancing Competencies in the 21st Century Workplace
• Enrichment Module A
Semester 5:
• Land Transport Service Operations
• Trends and Development for Aviation and Passenger Transport
• Airline Cabin Crew Training 2
• SMART Airport Operations
• Final Year Project
• Work-integrated Learning*
• Professional Workplace Communication: Pitching and Persuasive Presentation
• Enrichment Module B
* Depending on the job nature and study programmes, Work-integrated Learning will be arranged at an appropriate time during the period of study.